What are our businesses without our customers? Absolutely nothing. Sometimes, as our businesses grow, we need a little bit of help taking care of customer support and Tender Support is here to help ease the stress of customer support.
Tender Support basically takes all of your customer service requests and organizes them. It creates a community where users can go online and discuss issues and come up with their own fixes. But if something isn’t discussed already, a user can create a profile and submit a request to have one of your technical/customer support professionals check out the problem.
When a user submits a request, Tender Support can automatically send out a personalized reply message which is great for when requests come in during off hours. Additionally, each Tender Support page can be personalized to match your company’s brand look and feel.
Practical Uses:
- Create a forum to allow customers to solve minor issues without creating more work for your staff
- Quickly solve bugs for a new website/service
- Reduce future support requests by diligently responding to common questions
Insider Tips:
- Your Tender Support site can live on your company’s domain name
- Auto suggest keeps simple FAQ questions from cluttering your request inbox
- Embed a widget into your website for even easier user discussion
What we liked:
- Fully-hosted, so no software installation required
- Tender Support forwards customer inquiries right to you and your coworker’s emails
- Create a knowledge repository for your customers to search and find answers quickly
- No sign-up needed for users to submit public questions in the forums, making it quick and easy
- After 30 day free trial, Tender Support will suggest the plan best suited for you due to your usage
What we don’t like:
- Easily susceptible to spam
- Expensive for medium-level package
Alternatives:
Company Info:
- Launched: January 2009
- Privately Held
- Headquarters: Portland, Oregon
- Founded by: entp
- Web site: http://tenderapp.com
Costs:
- Free 30 day trial, after which the basic plan is $19/month, the plus plan is $49/month, and the premium is $99/month
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