UserVoice – Let Customers Voice Their Opinions

UserVoice is an application that makes it easier for businesses to find out what their customers have to say. By letting customers voice their opinions and utilizing the power of collective intelligence, companies can improve the products and services they offer, impress customers with their willingness to listen, and hopefully increase sales of whatever it is they’re offering to clients.

If your business already has a website set up, then installing UserVoice should be a snap. Just make a few decisions regarding which type of feedback you’d like to illicit from customers or employees, decide which languages to support, and then copy the provided code from UserVoice right into your own site. A fully-customized and branded widget should instantly show up on your website, where people can type in suggestions and vote on which other user ideas they like the most. Ideas with the most votes will appear at the top of the customer feedback list, and you can respond directly by commenting underneath any suggestion on that list. Mark the best ideas as “under review,” and then update the status when the idea has been accepted and implemented into your corporate plan.

To make the voting process fair, each user is allotted only 10 votes to dole out at any given time, while a live search feature makes it easy for people to find previous suggestions that are similar to their own before submitting the same idea twice. Each week, UserVoice will send your customers an updated email to let them know the latest status changes to all their suggestions and tips. For companies looking for a better way to facilitate interaction with clients, customers, and even their own employees, UserVoice is an excellent app that’s easy to implement and fun to use.