July 5, 2011

Tringify – Chat Up Your Online Customers

If the hits on your website aren’t matching up with the sales in your store, then that means you’re losing potential customers somewhere along the way. Tringify is an application that reduces website abandonment and helps businesses provide better support to their online customers. With easy installation and flexible pricing, there’s virtually no reason why a business wouldn’t want to try out Tringify.

To get started, sign up for the app and add a line of Tringify code to your website. Once the code is entered you’ll see a Tringify widget in the bottom right hand corner of your site that invites visitors to click for live help. When customers click on the widget, the size will increase and a space will appear where they can enter their phone number to get an immediate call back from a representative at your company. Tringify will handle the heavy lifting – automatically connecting you and the customer by phone, where you can answer any questions and hopefully make a sale. Phone calls can be recorded and transcribed by Tringify, as well, which can be useful for managers who want to keep an eye on how their employees are dealing with difficult situations. When you’re not available to answer questions, just let Tringify know. The widget on your site will be turned to Offline mode and your visitors can leave written messages that can be responded to at a later time.

Tringify gives businesses a bevy of additional features to help increase online sales, such as analytics tools that include conversions, offline messages, detailed call logs, and summary reports. Companies that opt for upgraded plans can also get access to white label tools and additional customization options.

Practical Uses:

  • Turn more of your online visitors into paying customers
  • Answer any questions that your website visitors might have
  • Increase conversion rates on your website
  • Take messages from shoppers with queries during non-business hours

Insider Tips:

  • Users with upgraded accounts get access to white label features
  • Tringify offers pay-as-you-go pricing for businesses
  • Widgets can be added to any website by copy/pasting a line of code
  • Tringify will record calls and create transcripts for businesses

What we liked:

  • Businesses are automatically connected to their customers by telephone
  • Online shoppers can get their questions answered fast
  • Tringify takes messages for businesses during non-working hours
  • Companies can find out what questions are coming in most frequently from online visitors

What we didn’t like:

  • Businesses have to upgrade accounts to get access to call recording and voicemail features


Company Info:


  • Free plan for up to 50 minutes per month
  • Starter plan is $9/month for up to 150 minutes
  • Professional plan is $19/month for up to 350 minutes
  • Small Business plan is $39/month for up to 850 minutes
  • Enterprise plan is $199/month for up to 3,950 minutes

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