BugHerd – Super Simple Bug Tracking

BugHerd is a web-app that claims to be the world’s simplest bug tracker. Ideal for teams that feel like they spend too much time keeping up with the technical and non-technical bugs on the sites they manage, BugHerd helps people flag issues and communicate with colleagues in a seamless way. Website bugs and issues can be logged, assigned, and prioritized immediately, which leads to faster turnaround times and better website management.

Get your company started using BugHerd and choose a pricing plan based on the number of sites you’re tracking and the number of people on your team. Once everyone gets logged in and going, people can start flagging issues and collaborating on possible solutions. When you see an issue on a site you’re tracking, click on the problem spot and a box will pop up. Enter a description of the problem, assign a team member to fix it, and prioritize the task based on how quickly the fix needs to be made. Immediately, your issue will be added to the team bug list and the designated team member will be notified. When the issue is fixed, that person can mark it as closed and move on to the next task. BugHerd lets you annotate issues directly on the screen, which reduces the time that people spend searching for the problem in question and increases the chances that the right issue will be fixed.

Although individual issues can be assigned to specific team members, BugHerd is an app that fosters a sense of community among teammates and encourages people to work together without having to resort to needless phone calls or emails. The application also offers graphing tools that companies can use to see how their projects are going and how much work still needs to be done at any time.

Practical Uses:

• Flag any issues on a site you’re working on before the client notices the problem
• Assign a difficult bug to the teammate who is most skilled in fixing web issues
• Point out any obvious design flaws and tell colleagues how to fix them
• See how much work you still have to complete on a project at any time

Insider Tips:

• Issue priority levels are color-coded
• Mini plan users get community support, but not email support
• Individual tasks can be dragged and dropped
• Users with upgraded plans get SSL encryption

What we liked:

• BugHerd offers all the features that small businesses need, without all the extras
• On-screen annotations help people pinpoint the problem they’re talking about
• Multiple pricing plans allows companies to choose what works best for them
• Being able to assign bugs to particular employees creates accountability and ensures every issue will be fixed

What we didn’t like:

• A number of features, like third-party integration, aren’t yet available to users

Alternatives:

• Lighthouse – http://lighthouseapp.com
• PlayNicely – http://playnice.ly
• Sifter – https://sifterapp.com

Company Info:

• Launched: 2011
• Privately Held
• Headquarters: Melbourne, Australia
• Founded by: Alan Downie and Matt Milosavljevic
• Web site: http://www.bugherd.com

Costs:

• Mini plan is $9/month
• Midi plan is $29/month
• Maxi plan is $99/month