HelpJuice is a web-app that businesses can use to keep their company help pages up-to-date. Instead of going in and adding content on a regular basis, business owners who use HelpJuice can simply ’CC the web-app in their support emails to customers and watch as HelpJuice updates theirFAQ and support pages on its own.
If you manage a company support page full of FAQs and user guides, then you are someone who could benefit from using HelpJuice. To understand how the web-app works, you have to start at the beginning. Let’s say a client can’t figure out how to retrieve the username he uses to log onto your site. He searches your company FAQ page and comes up blank, so he decides to email your admin for help. Rather than responding to this client alone, you can ‘CC your response – containing instructions on how to find a lost username, of course – to HelpJuice. HelpJuice’s “Juicers,” known as support experts in layman’s terms, will update your FAQ page with the information contained in your email response. Once you approve the page that HelpJuice has created, it will appear on your website alongside all the other frequently asked questions and responses.
Integrating HelpJuice with an existing website involves nothing more than inserting a line of code into the HTML. The web-app offers a handful of analytics tools that let you know if your customers and clients are actually finding the answers they’re looking for when searching through your existing knowledge database. For companies that struggle to keep their FAQ pages and support sections up-to-date, HelpJuice is an automated solution that can save people time and prevent unnecessary headaches.
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