October 3, 2012

ClickDesk – Customer Support for Online Businesses

Visitors who are confused about how your website works or unsure about which pricing options are available are unlikely to return again in the future. While a number of web-apps have attempted to solve this problem in the past with live chat widgets, email support, or virtual help desks, no single platform provided all-in-one customer support for online businesses. Until now.

ClickDesk combines many of the most popular tools for businesses relying on virtual help desks, including live chat boxes, voice chat, email help desks, and social toolbars for managing customer conversations online. The way that you choose to engage your visitors will depend on the type of visitors you have and the type of website you run. If your visitors prefer typing in their questions and getting an immediate response, you’ll want to try ClickDesk’s instant messaging tool. Customers can type their queries into a widget that pops up on certain pages of your site, and agents can respond directly through Google Talk or Skype. If your visitors prefer chatting by phone, then you can add the voice chat option, which people can use to call your customer service agents through their own phone lines, computers, or Skype.

To manage tickets and resolve ongoing support issues, ClickDesk offers a help desk tool. Agents can create new tickets to address customer complaints, assign those tickets to the appropriate colleagues, and designate a priority level based on how important the issue is. ClickDesk sends IMs to all agents who are logged on whenever new tickets are filed, and employees can update tickets directly through their instant messenger applications.

Practical Uses:

  • Increase levels of customer engagement on your website
  • Answer customer questions in real-time
  • Talk to customers who aren’t happy with the services your company is offering
  • Connect with your biggest fans on Facebook and Twitter

Insider Tips:

  • Agents can review instant messages on Google Talk or Skype
  • Ticket alerts are IMed to all agents who are online
  • Visitors can call agents through the telephone, Skype, or their desktop computers
  • ClickDesk integrates with Facebook and Twitter

What we liked:

  • Live chat widgets will automatically pop up when a visitor has been on a website for a certain length of time
  • Agents can prioritize tickets based on how quickly a resolution needs to be found
  • Operators can receive chats and calls on their mobile phones
  • Businesses don’t have to install any software to use ClickDesk

What we didn’t like:

  • ClickDesk’s automatic chat boxes can be annoying to website visitors


Company Info:

  • Launched: June 2011
  • Privately Held
  • Headquarters: Sunnyvale, California
  • Founded by: Manohar Chapalamadugu
  • Web site:


  • Free plan
  • Lite plan is $9.99/month
  • Pro plan is $14.99/month

Submit a Comment