October 10, 2012

Helpmint – Respond to Customers With Actual Support

Customers experiencing trouble on your business website don’t want to be left in the dark while they wait for responses from your overburdened agents. Helpmint is a tool that online businesses can use to resolve customer complaints and support issues immediately, without relying on ticket numbers or endless queues.

As soon as you register for an account on Helpmint, customers can begin sending their support requests to a special email address that Helpmint will provide your company. Of course, you’ll want to give your customers more ways to get in contact with your agents than just a basic email address. Link up your business’ Twitter account, input a company SMS number, and you can start communicating with customers via Twitter or text message in mere minutes. When you link your company’s Twitter account to Helpmint, the web-app will automatically pull all replies and mentions from Twitter into your Helpmint conversations. Customize the appearance of your company support page by uploading a logo and choosing a background image, and then add all the employees who plan on helping you manage the account.

Helpmint encourages you to create support articles that customers can browse and read when they have trouble using various aspects of your site. Customers who can’t find what they’re looking for in your articles can always send their questions via email, SMS or Twitter. Helpmint will funnel those messages to your staff, and you’ll be able to see which queries have been responded to or completed right from the Helpmint dashboard.

Practical Uses:

  • Answer customer inquiries via email
  • Encourage users to find their own answers to questions in your support articles
  • Find out when customers are using Twitter to voice concerns about your business
  • Work together with colleagues to answer all reader queries

Insider Tips:

  • Companies can integrate their Twitter feeds into Helpmint
  • Customers can send their questions via SMS messages
  • Support agents can search through queries by keyword
  • Agents that supply their phone numbers can send text messages to any Helpmint support page and have those messages associated with their accounts

What we liked:

  • Helpmint does away with ticket numbers and lengthy queues
  • Customers have multiple ways to get in contact with support agents
  • Agents can divvy up the workload to respond to more customers in less time
  • Businesses can link their Facebook or Twitter accounts to Helpmint

What we didn’t like:

  • A number of existing support applications already offer the same tools that Helpmint provides


Company Info:

  • Launched: July 2012 (Public Beta)
  • Privately Held
  • Headquarters: Charleston, South Carolina
  • Founded by: Noah Everett
  • Web site:


  • One support agent is free for life
  • Businesses pay $24 per month, per support agent

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