Casengo is a web-application that businesses can use to solve customer concerns and track complaints across multiple communication channels. A modern answer to a longstanding problem for SMBs, Casengo makes it possible for companies to answer customer queries in real-time, and without employing a full-time support team to answer the phones at all times of the day and night.
Improve the way your support team interacts with customers by signing up for a Casengo account. In less than two minutes, you’ll be able to manage incoming queries and collaborate with colleagues to find resolutions to customer complaints. All the messages that come into your company via email, chat, phone, and social media are filtered into a group inbox. This inbox is where you’ll do the bulk of your customer service work, setting priority levels, responding to queries with pre-canned responses, adding notes for colleagues to see when they take over cases, and
marking emails as “resolved” when the case is closed. You can also track certain keywords on Twitter, to let you know when customers are chatting about your company online.
Casengo offers the option of creating an FAQ page, where companies can post the answers to their most popular questions. Customer service agents can also add custom branding elements to the responses they send out, and they can respond to complaints while outside the office by using Casengo’s mobile tools.
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