Small and medium-size businesses need internal IT support to keep their offices running smoothly, but the costs associated with hiring a full-time team can be too much for many of these organizations to handle. Freshservice offers a middle-of-the-road solution, providing businesses with cloud-based internal IT support.
Freshservice operates under the assumption that IT service help desks don’t have to be boring. The company’s IT service desks are designed to support users, not software. When an issue with your internal software does come up, login to the Freshservice system from any device—Freshservice doesn’t require any installation to begin—and submit a support ticket for your team to handle. Freshservice will categorize, prioritize, and file all issues as they come in, allowing your team to focus on the specific queries that matter most. Service levels and escalations options ensure that your team is working on the right ticket at the right time, sending proactive alerts when an issue hasn’t been resolved within a specified length of time.
Another important part of Freshservice has to do with asset management. Asset management features help managers keep tabs on assets by keeping all configuration items in one place and maintaining a central repository for all of a business’ products. Freshservice is ITIL-ready, allowing businesses to identify and resolve IT problems in real-time as they arise.
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