myTips – Create Interactive Tutorials

Some SaaS platform are intuitive, and some are not. myTips is a tutorial builder that businesses can use to guide new customers through their sites and help people understand the real value of their products.

More than just static web guides, the on-screen tutorials you create with myTips are interactive and deceptively simple. Build your own custom tutorial by pasting a line of code in your website. Immediately, you’ll be able to launch myTips’ tutorial builder over your own existing website. Design a step-by-step guide to using your website or application by clicking on the various elements on the screen, and then selecting your tutorial settings. For example, you can decide whether to autoplay your tutorial for all new users or playback your tutorial on demand. Once you’ve made these decisions, your tutorial is ready to publish.

Published tutorials help streamline the customer onboarding process for SaaS businesses, and they also provide valuable insight into how customers are behaving when they visit a website or application. myTips’ behavior and analytics module also provides users with detailed tutorial usage statistics, drop-off points, and behavior tracking.

Practical Uses:

• Streamline the onboarding process for your new online service
• Create a step-by-step guide to help new visitors use your website
• See where users get stuck in your tutorial
• Answer the most frequently asked questions from new customers

Insider Tips:

• Customize tutorials with unique company branding
• Decide whether tutorials should automatically launch the first time a custom logs-in
• Users can see how many tutorials were launched, completed, and abandoned

What we liked:

• SaaS platforms can use myTips to streamline their customer onboarding processes
• Customers can learn how to use a platform for themselves, rather than relying on service agents
• Businesses can discover how customers are using their products
• myTips integrates with existing services

What we didn’t like:

• Businesses are limited to 5,000 tutorial playbacks per month with the Starter plan

Alternatives:

• WalkMe – http://www.walkme.com

Company Info:

• Privately Held
• Headquarters: Kiev, Ukraine
• Founded by: Bogdan Suchyk, Igor Pashinnik, and Roman Zadyrako
• Web site: http://mytips.co

Costs:

• Starter plan is $29.95 per month
• Basic plan is $99.95 per month
• Pro plan is $399.95 per month