SupportYard is a customer support tool that automatically converts email requests into tickets. Using SupportYard, businesses can keep email conversations accessible and ensure that customer interactions are kept organized in a centralized place.
Customer emails come in to businesses from every direction, but SupportYard ensures that all the support requests your business receives end up in the same place. The web-based application converts emails into tickets, and allows you to assign those tickets to specific members of your team. You can also select which team members should receive notifications of new replies, and create custom tags to make sorting and searching through tickets easier in the future. Customers receive your responses via email, which means they don’t have to worry about logging in to a third-party application to view your team’s answers to their questions or requests.
Custom auto-responder messages are an additional feature that SupportYard provides, enabling businesses to notify customers immediately when their requests have been received. Individual team members have the option to use personalized signatures when sending their auto-replies, which adds an authentic feeling to most customer interactions.
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