Offerchat – Free Live Chat Widgets

Offerchat is a tool that online businesses can use to add free customer support features to their websites. The live chat program can help boost website conversion rates by up to 25% with no pesky downloads or software installations.

Add Offerchat’s live chat widget to your website by pasting a single line of code into your header. Offerchat gives you the option to customize your chat widget to match the look and feel of your existing business site. Within minutes of your website being verified, Offerchat’s widget will appear, inviting customers to “Chat with us” when they have questions or concerns. From the back end of the platform, you maintain full control over the messages being sent out on your company’s behalf. Make life easier on your chat agents by storing the answers to frequently asked questions, or by setting up automatic triggers that send specific responses when assigned keywords are mentioned. Log in to the dashboard from any device with an Internet connection to monitor what you website visitors are asking about and see how your chat agents are performing.

Offerchat integrates seamlessly with any IM client that supports XMPP or Jabber. Business owners can manage their chat logs for multiple websites within a single panel, making Offerchat an ideal solution for retailers with multiple e-commerce outlets. Businesses can also use Offerchat to hire agents to chat with their customers when they’re unavailable.

Practical Uses:

• Increase conversion rates on your e-commerce website
• Add a live chat widget to your website
• Answer customer questions immediately as they come in
• Hire agents to chat with customers when you’re not in the office

Insider Tips:

• Users can add an unlimited number of chat agents to their accounts
• Use canned responses to help agents answer more questions in less time
• Offerchat integrates with any IM client that supports XMPP or Jabber

What we liked:

• Offerchat supports multiple websites
• No credit card is required to use Offerchat
• Offerchat keeps a complete record of all chats
• Companies can use Offerchat to find agents to work during non-business hours

What we didn’t like:

• Although Offerchat can be used for customer service, it’s primarily meant to be used as a sales tool

Alternatives:

• BoldChat – http://www.boldchat.com
• Zopim – https://www.zopim.com

Company Info:

• Launched: August 2012
• Privately Held
• Headquarters: Cebu City, Philippines
• Founded by: Jonathan Kennedy, Jean-Patrick Bisson, and Diana Quartin
• Web site: https://www.offerchat.com

Costs:

• Free