June 22, 2009

CrossLoop – Expert Computer Help Without the House Call


CrossLoop serves two purposes—it’s a website where you can find expert computer help and it’s also (perhaps more importantly) an application you can download to remotely access another person’s computer. The Crossloop app is the perfect solution to that urgent phone call from Aunt Sally, the one that takes hours and leaves everyone bewildered. And the best news is that it’s extremely easy to use: both users merely download the application, enter the access code and hit connect.

With the app, there are a couple of key features to pay attention to—like the fact that you can “switch control” so that the Access and Share computers are exchanged. In addition, you can even change control to “View only” so that you disable the Access computer from its ability to control. Once you’re in a screen sharing session, you can also transfer files back and forth between users.

With the website, you can search for expert computer help, visiting profiles and deciding which expert you’d like to assist you with your computer problems. Both helpers and those in need of help will find that CrossLoop reduces a lot of that unnecessary stress involved in finding and giving computer help. Overall, CrossLoop is truly one of the best computer help applications around.

Practical Uses:

  • Help a less experienced relative with computer problems
  • Search for expert computer help from your dorm room
  • Give your techie friend access to your computer so she can help install your new application

Insider Tips:

  • Use customer chat for quick advice from helpers
  • Refer a friend and receive $5
  • Switch to “View Only” for full control of the session

What we liked:

  • Offers two unique options for computer help
  • The software is easy to install, lightweight, and works well on both Macs and PC’s
  • Great way to help friends and family remotely

What we didn’t like:

  • Customer chat can be slow when helpers are busy


Company Info:

  • Launched: 2007
  • Privately Held
  • Headquarters: Monterey, CA
  • Founded by: Lisa Alderson
  • Web site:


  • Free for many services; 5% service fee charged to helpers

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