March 24, 2010

Phonebooth – The Cloud-Based Telephone Solution

When you’re opening a small company and finances are tight, the last thing you want to spend big money on is a high-tech telephone system. That’s where Phonebooth comes into the picture—an internet-based telephone system designed for small business and freelancers. Without paying a dime, businesses can secure a local phone number, set up extensions and voicemail boxes, and even use call forwarding to push calls to mobile phones when nobody’s in the office.

Before you have an office or even a desk, you can get started working with clients and building your business by getting a local phone number through Phonebooth. Because the system is entirely cloud based, you don’t need a landline to begin receiving calls. Once you set up the system, you can insert Phonebooth’s widget onto your website and start hearing from potential clients and customers right away. The system gives you 200 minutes of inbound calls per month for free, and after that the rate is just 6 cents per minute. Phonebooth’s “auto attendant” lets you set up a customizable menu and voicemail box just like a tradition business phone system, and each voicemail can be automatically transcribed and emailed to your inbox without any extra costs or fees.

As your business grows you can upgrade to Phonebooth’s fee-based OnDemand system, which features HD-quality audio, conference calling, and unlimited local and long distance calling for a set monthly price. The OnDemand system keeps detailed call records, offers a 24/7 customer help desk, and support for toll-free numbers, number porting, and international calling, as well. If you’re the head of a growing business looking to keep costs low, then Phonebooth is a web-based phone system that can save you a bundle.

Practical Uses:

  • Start receiving calls from clients before setting up an actual office
  • Have business calls forwarded to your mobile phone
  • Set up a customizable phone menu system for your business
  • Keep track of important calls by searching Phonebooth’s detailed call records

Insider Tips:

  • You must have a mobile or landline telephone to forward calls to in order to use Phonebooth’s free version
  • Input your credit card information to continue receiving calls after passing the 200-minute mark each month
  • OnDemand users can receive calls without a forwarding number as long as they have an IP telephone
  • Get your voicemails transcribed into email messages

What we liked:

  • Ability to manage your entire business phone system from an online dashboard
  • “Find-me Follow-me” feature ensures you receive calls even when you’re away from your desk
  • Getting set up with Phonebooth is quick and easy
  • All users can create automated menu systems

What we didn’t like:

  • Nothing


Company Info:

  • Launched: November 2009
  • Privately Held
  • Headquarters: Cary, North Carolina
  • Founded by: Bandwidth
  • Web site:


  • Phonebooth Free is available at no cost with rates of 6 cents/minutes after the first 200 minutes
  • Phonebooth OnDemand is $20 per person, per month


  1. Hi, please someone send me an invite!

  2. tosh

    Oh my God what a worse experience, this service claim that they serve businesses.

    If you have a business and you are thinking to port in to them PLEASE do yourself a favor do not port any numbers to them.

    here is my experience
    i signedup which is pretty easy.
    i requested customer service to send me paper work to initiate port process so i can port my existing bunisess numbers to them, customer service guy took notes created ticket number and asked me to wait for an email or call by their team. 4 days gone no response. In mean time i called and they told me to initiate the request from their protal so i did that too still no luck no call or email.

    Now i must warn others to think twice before you decide to port your numbers to them.
    The main issue with is that there is no actual customer service, if you call they will take notes like a robot and create ticket that you can do yourself on their website.

    After that there is only wait no one will follow up or do anything, its 5th day today 3 pm and even though i called them not too long ago they are still unable to do anything all they say please wait some one will get back to you.

    I am super disappointed with their customer service. I highly DO NOT recommend them for businesses

    • aneeda momoney

      I recently had almost the same problem with a similar company called BonJour. Hmmm Whats going on here?

  3. This particular service is also used by law enforcement,
    government officials, lawyers, private investigators and
    many others. These free services will leave you lacking for information if you are looking for unlisted numbers
    such as cell phone numbers or Vo IP numbers.

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  5. Asking questions are truly nice thing if
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  6. Cloud based telephone solution has made it possible smaller companies to access the same enterprise-quality tools as their larger competitors.. Thanks for sharing your views.

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