UserDeck is a web-based application that people can use to embed inline knowledgebases onto their websites. These knowledgebases can serve as a way for companies to provide self-service solutions, documentation, and FAQs to their online customers.
Grab UserDeck’s installable widget, and embed it onto your website. UserDeck “inherits” your website’s layout and styling. You also have the option to override UserDeck’s default widget styling by using the provided tools for editing content, layout, and design. Visit the UserDeck dashboard to edit the content in your knowledgebase. UserDeck has a WYSIWYG editor that includes HTML and markdown support, along with drag-and-drop article organization and layout tools. In addition to the written content and documentation in your self-serve knowledgebase, you can also upload images and attach files. UserDeck also provides visibility control, which means that you can limit the access that outsiders have to specific collections, categories, or articles without making your entire knowledgebase private.
UserDeck’s analytics tools provide publishers with an easy way to see which knowledgebase articles are drawing the most interest from visitors, and which specific keyword searches are bringing people to their sites. UserDeck also includes an article ratings feature, which readers can use to tell businesses which articles in their knowledgebases are the most and least helpful.
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