November 26, 2014

Elevio – Contextual Support Widgets

Nobody wants their visitors to be left stranded on their websites and apps. Unfortunately, most people who get confused about what certain fields require on web forms, or where they should click to continue in a registration process, don’t have anyone to connect with for immediate guidance. Elevio is a contextual support widget that monitors user behavior and provides immediate support when the time is right.

Improve the user experience on your own website by giving visitors better access to your support forums, help content, and live chat features. Customize Elevio’s widget by selecting the modules you want from Elevio’s library. Modules include everything from help desks (with Zendesk,, and UserVoice) to live chats, knowledge bases, news feeds, and analytics. Elevio runs silently in the background on your website, and pops into action for users only when necessary. For example, if a visitor looks stuck while filling out a particular registration form, Elevio’s widget will display a tip related to the issue to provide the user with assistance on how to move forward.

Elevio enables visitors to submit support tickets without leaving the websites they’re on. It also keeps knowledge bases on-site, and its widget gives users access to your latest updates and news through an RSS URL. An analytics module also allows you to find out anytime certain actions occur, like when articles are viewed or when support tickets are replied to.

Practical Uses:

  • Allow visitors to submit support tickets without leaving your website
  • Provide better access to your existing support and help features
  • Give readers a way to see your FAQ system without clicking to another app
  • Keep all analytics in one place

Insider Tips:

  • Create automated conversation starters to promote a live chat feature
  • Authenticated users can reply to support tickets from within the Elevio tab
  • Add an RSS URL to enable news feeds
  • Elevio can send events to wherever users host their analytics

What we liked:

  • Using Elevio can help publishers improve their reader experience
  • Elevio boosts visitor engagement on websites and apps
  • The Elevio widget integrates with many popular services
  • Publishers can re-order to disable widget modules at any time

What we didn’t like:

  • Analytics integration isn’t available with the Trainee plan


Company Info:

  • Launched: January 2014
  • Privately Held
  • Headquarters: Moonee Ponds, Australia
  • Founded by: Chris Duell and Matt Trimarchi
  • Web site:


  • Trainee plan is free
  • Sidekick plan is $29 per month
  • Hero plan is $49 per month
  • Super Hero plan is $149 per month

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